Warranty

At Top-Hardware, every device comes with a clear commitment: If something doesn't work, we'll take care of it.

30-day functional guarantee

We provide a 30-day functional guarantee from the invoice date for all devices purchased from us. If a defect occurs within this period that was not caused by improper use, we will repair or replace the device. If no equivalent replacement is available, you will receive a credit equal to the product price, which you can use to purchase other goods. Money will not be refunded, and shipping costs are not included in the credit.

What is covered

• Malfunctions of hardware components such as motherboard, RAM, hard drive, display, or power supply.
• Pre-installed operating systems upon initial startup.

What is not covered

• Mechanical damage due to drops, pressure, or liquids.
• Modifications or repair attempts to hardware or software by third parties.
• Software, installations, virus infections, incompatibility, or data deleted by you.
• Consumables such as toner, printer cartridges, batteries, or projector lamps beyond their natural lifespan.
• Cosmetic defects that are typical for the device class (see Device Classes).
• Devices with an ongoing manufacturer's warranty should be handled directly with the manufacturer. We will gladly provide you with their contact details.

How to proceed in case of a warranty claim

You have three ways to report the defect:

• Online form (recommended): Report defect. Fastest option with all relevant fields and photo upload.
• Email: info@top-hardware.ch. Please provide the order number, model, and defect description, preferably with a photo or video.
• Phone: +41 56 521 24 23, Mon to Sat, 08:00 to 19:30.

We will review the case within one business day and coordinate the next steps with you: return shipment, on-site pickup in the Aarau region, or direct exchange.

Shipping and returns

A bring-in warranty applies: You send the device to us or bring it in person. You bear the shipping costs for the return. Please use the original packaging or equally protective packaging.

Back up data before sending in

Important: If a device is returned for repair or exchange, the hard drive will be erased, and a current operating system will be reinstalled. Therefore, back up all data you wish to keep beforehand. Data on the submitted device will be irreversibly deleted.

Note on device classes

Cosmetic traces such as light scratches on the casing, pixel defects within manufacturer specifications, or wear and tear typical for used devices are normal depending on the device class and do not constitute a warranty claim. You can find out which traces are to be expected in which class on the Device Classes page.

Questions?

Write to us at info@top-hardware.ch or call us at +41 56 521 24 23. We will reply within one business day.