FAQ

Refurbished means professionally reconditioned. We check every device for functionality, clean it thoroughly, replace wear parts if necessary, and restore it to its original delivery condition. Refurbished is not used, but overhauled.

We distinguish four classes: New, A, B, and C. The classes describe the visual condition of the devices. Function and warranty are identical across all classes. You can find details on the Device Classes page.

Certified business hardware often has a technical lifespan of more than ten years. We receive first-hand devices that come from company leasing contracts after three or four years. With good care and a battery replacement after a few years, they will last for many more years.

Batteries have a natural lifespan. We state the approximate condition in the product description. Replacement is possible for most devices and comparatively inexpensive.

In our online shop, we accept TWINT, Visa, Mastercard, Maestro, PostFinance Card, PostFinance E-Finance, Apple Pay, Google Pay, and PayPal. For corporate customers, payment by invoice is possible by arrangement. For pickups in Gränichen, cash payment, card payment, TWINT, and PayPal are also available directly on-site.

We ship from stock in Gränichen within 48 hours of payment receipt, Monday to Friday. Orders placed on weekends will be processed on the next business day.

Shipping costs are based on shipping weight and will be displayed in the shopping cart. Click and Collect in Gränichen is free of charge by appointment.

Yes, by appointment in Gränichen. Let us know when it suits you.

We ship exclusively within Switzerland and Liechtenstein. Shipping to other countries is not possible.

30-day functional warranty from the invoice date on all devices. A bring-in warranty applies. Details on the Warranty page.

You can return unopened, originally packaged, and untagged merchandise for store credit within 30 days of the shipping or pickup date. Returns require prior approval. For more details, please refer to our Refund Policy.

The easiest way to contact us is via our online form, alternatively by email at info@top-hardware.ch or by phone at +41 56 521 24 23. We will take care of it immediately.

Yes. During refurbishment, all data carriers are overwritten multiple times according to recognized standards. Upon request, you will receive a deletion log.

Mainly from Swiss company lease returns, as well as from acquisitions of companies renewing their IT. We only purchase private devices in verified individual cases.

Of course. Purchase on account, VAT statement, and bulk orders are possible. Write to us for a quote on larger quantities.

Yes. We purchase company fleets and ensure that unusable devices are disposed of properly. Details on the Purchase page.

What you see in the shop is available. Quantities vary. For larger quantities, it's worth sending an inquiry; often we can deliver more at short notice.

For devices purchased from us, this is a given. For third-party devices, we will provide a quote after inspection.

Upon request. We often have compatible components in stock and can install them for an additional charge or sell them individually.

Email us at info@top-hardware.ch or call us at +41 56 521 24 23. We will respond within one business day.